George Bernard Shaw, the Irish playwright and political activist said, “the single biggest problem with communication is the illusion that it has taken place”

This is so true! How often do we delude ourselves thinking we have been clear and others have understood our communication - when it's patently not the case

When we think of being a great communicator or having great 'people skills', we often think of words such as empathy, story telling and even personality. In truth, despite being what appear to be super successful communicators, many of us struggle to communicate mindfully these days, especially when it comes to communicating with people who are different from ourselves. People with different skill-sets, different backgrounds, different cultures and different age groups to ourselves

This is important because being able to communicate well with people who are different from ourselves paves the way for diverse perspectives and learning. Multiple ideas breed creativity, they p...